Junk mail shows up. You send us a photo. We go after the sender so you stop hearing from them.
One email at launch. Nothing else, no card.
Getting off a mailing list is deliberately tedious work. We take that work on and keep at it.
Open the app and shoot the front and back. That is the whole ask.
The image is read to find the organization behind it and the address they mailed.
refused works the sender's opt-out process on your behalf, however awkward that process is.
Each refusal reports its own progress and result. If it does not stick, we go again.
Sender identified. Removal requested on your behalf. We are still on this one and will go again if the mail keeps coming.
Not just the credit offers. Anything a company sent you without being asked is worth refusing, and we treat it all the same.
We got tired of carrying the same pile from the mailbox to the recycling every week — and tired of what was in it. Pre-approved offers with your name printed on them, sitting in a bin on the curb.
Getting off the lists properly turned out to be its own project. The national registries help, but they only cover senders enrolled in them, they expire, and everything they miss is still yours to chase. Going sender by sender does work — it is just tedious, repetitive, unglamorous work that nobody wants to spend a Tuesday night on.
So that is what refused took on. You take two photos. We do the tedious part, we do it again when it does not take, and we never hand a sender anything they did not already have.
Take the photos. From there refused works through whatever the sender's process is and reports back with an update.
Partly. The national registries are worth signing up for, but they only reach senders enrolled in them, they run out after a term, and they leave every other sender to you. refused works sender by sender, on the mail that actually landed in your box.
No, and you would not want us to. Mail from a company you actually do business with is a preference inside your own account — that stays under your control. refused is for senders you have no relationship with.
We will not promise that — no one honestly can. Senders control their own lists. What we promise is to keep pushing on your behalf and to show you exactly where each refusal stands.
We go again. A refusal allows several attempts, and the app shows each one with its result rather than a vague “in progress.”
Nothing leaves refused except what was already printed on the mail. The sender has that information — anything extra is just a way onto more lists, so we do not hand it over.
refused is a subscription, priced by how many refusals you send and how many addresses they cover. Final pricing lands with the app — waitlist first, and you will see it before you owe anything.
Leave your email and you will hear from us once — the day refused opens on iOS and Android.