Terms and conditions

Effective September 18, 2026

These terms are an agreement between you and Refused LLC, a Washington limited liability company (“refused”, “we”, “us”). They cover your use of the app, the website, and the work we do on your behalf. Using refused means you agree to them. If you do not, please do not use the service.

Refused is available in the United States only. You must be 18 or older to use it.

What refused does

You photograph a piece of unwanted mail. We work out who sent it and then contact that sender to ask that your address be removed from their mailing list. We usually do this by telephone. We tell you what happened.

That is the whole service. We are not affiliated with any sender, we are not a law firm, and nothing we do is legal advice.

You are asking us to act for you

This is the important part, so it is spelled out. When you submit a piece of mail, you authorise us to do the following on your behalf, and you confirm you have the right to authorise it:

• Contact the sender by telephone, email, post or web form, and identify ourselves as acting for you.
• Give the sender your name, the mailing address you want removed, and an image of the mail piece where that helps.
• Record and transcribe telephone calls we place for you, so there is a record of what was agreed.
• Ask the sender to confirm the removal and tell us when it takes effect.

You confirm that the addresses you add are ones you are entitled to act for, and that the mail you submit was addressed to you or to your household. You can withdraw this authority at any time by deleting the mail piece or your account, though we cannot undo a request already sent.

What we cannot promise

We ask senders to stop. We cannot make them. Most honour a request, some take months, and some ignore it entirely. Mail already printed or already in the postal system will still arrive.

So: we do not guarantee that any particular sender will remove you, that mail will stop, or that it will stop by any particular date. We do not guarantee we can reach every sender, or identify every piece of mail correctly. If we tell you an attempt succeeded, we are reporting what the sender told us — not warranting the outcome.

Your account

• Give accurate information, and keep your sign-in secure.
• You are responsible for what happens under your account.
• One account per person.
• You can delete your account in the app at any time, under You › Delete account.

What you must not do

• Submit mail addressed to someone else, or addresses you have no right to act for.
• Use refused to harass a sender, or to send requests you know to be false.
• Upload anything unlawful, or anything that is not a piece of mail you received.
• Scrape, resell or automate the service, or resell it as your own.
• Interfere with the service, or try to reach parts of it you are not meant to.

Subscriptions and payment

Refused is sold as a subscription, and some plans include a number of refusals you can use in a billing period. Prices and what each plan includes are shown in the app before you buy.

• Where you pay. Purchases are processed by Apple or Google through your app store account, under their terms. We never see your card.
• Automatic renewal. Subscriptions renew automatically at the end of each period, at the then-current price, until you cancel. Your app store charges you within 24 hours before each renewal.
• Cancelling. Cancel any time in your Apple or Google account settings, at least 24 hours before the period ends. Cancelling stops future renewals; it does not refund the period you are in, and you keep access until it ends.
• Refunds. All purchases are final as far as we are concerned. Refunds are handled entirely by Apple and Google under their own policies — we do not issue them and cannot grant or deny one.
• Used refusals. A refusal is used when we begin work on it, not when it succeeds. Because the cost is incurred at that point, used refusals are not refundable and unused ones do not carry over unless the plan says so.
• Price changes. We will tell you before a price change affects you, and you can cancel instead.

Your content

The photographs and addresses you submit stay yours. You give us permission to use them to run the service — to identify senders, contact them on your behalf, and show you what happened. We do not use them for anything else. Our privacy policy explains what we hold and for how long.

Suspending or ending your access

We can suspend or close an account that breaks these terms, or that we reasonably believe is being used unlawfully or to harm someone. We will tell you why where we can. You can stop using refused and delete your account at any time.

Disclaimers and liability

The service is provided “as is”. To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent allowed by law, refused is not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim relating to the service is limited to what you paid us in the twelve months before the claim.

Some states do not allow certain limitations, so parts of this may not apply to you. Nothing here limits liability we cannot limit by law.

If you cause us a loss

If we are sued or fined because of something you did — submitting mail you had no right to submit, authorising us to act on an address that was not yours to give, or breaking these terms — you agree to cover our reasonable costs and damages from it. We will tell you promptly if that happens and let you take part in the defence.

Changes

We may update these terms. If a change matters, we will tell you in the app before it takes effect. Continuing to use refused after that means you accept the new terms.

We may also change, pause or discontinue any part of the service, or any plan, at any time.

Disputes

Talk to us first. If something goes wrong, email support@refused.io and give us 30 days to sort it out. Most things end there.

Claims are individual. You and refused each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. If this is found unenforceable for a particular claim, that claim proceeds on its own and the rest of these terms still apply.

Time limit. Any claim relating to the service must be brought within one year of when it arose, to the extent the law allows.

Governing law

These terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Washington, and we each agree to that jurisdiction.

The rest

• These terms, together with our privacy policy, are the whole agreement between us about the service.
• If any part of them is found unenforceable, the rest still stands.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• You may not transfer your account or these terms to someone else. We may transfer them if the business is sold, on the same terms.
• You agree we can send you notices about the service electronically — in the app or by email — and that those count as being in writing.

Contact

Questions about these terms: support@refused.io